Sirius Computer Solutions, Marketing Web SPecialist
June 2018 - Present
I am responsible for the overall management and growth of all Sirius websites, including microsites, and social sites.
Hulu, Viewer Experience Advocate
April 2018 - June 2018
I was the first point of contact for viewers and a critical brand ambassador. I was enthusiastic at addressing Hulu customers’ needs and ready to take on new challenges. I delivered world class customer service to our viewers regarding, signup, billing, and technical support via chat and phone.
I maintained net-promoter scores above 90% by quickly, and effectively resolving customer pain-points with empathy.
Giles-Parscale, digital marketing Strategist
May 2017 - December 2017
I was responsible for multiple clients digital marketing from research and planning to execution and measurement for SEO, SEM, paid and organic social media, and email marketing.
I successfully executed measurable campaigns using CRO, UTM tracking, list segmentation, and Google Analytics to target audiences and grow brand engagement.
Harris Media, Account Executive Intern
January 2015 - May 2015
My primary role was to produce content for social media so ads could be placed to promote awareness around brands and public personalities. This agency focuses on digital advertising for right-leaning politicians and organizations. I learned there are many elements to running a successful political advertising campaign and a pragmatic and detailed approach is necessary to succeed.
I created social media content to increase awareness and build engagement for clients and moderated social media communities to foster positive sentiment.
GSD&M, Account Strategy Intern
September 2014 - November 2014
This internship experience served as an hands-on lesson in account planning during my Senior year for my account planning course. I was responsible for gathering and analyzing industry competition and creating recommendations for our clients.
I supported Senior Account Planners with secondary and primary research for various clients in the QSR, and retail industries. The research was communicated with my superiors, and other agency teams, through powerpoint decks, email newsletters, and POV's.
GSD&M, IT Analyst Intern
January 2014 - September 2014
Solving technical problems comes naturally to me and I excelled in this position. What started as an internship developed into a temp position. I learned IT infrastructure and planning hands-on and supported daily operations to keep agency employees up and running. My organization and methodical operation was my key to success in the position.
Duties included responding to IT Help Desk tickets, provisioning computers, and maintaining network infrastructure.
Best Buy, Sales Lead & Visual Merchandising
November 2002 - March 2014
What started as my first part-time job when I was 16 became a twelve year career.
My passion, excitement and enjoyment for technology led me to a sales position that began with digital cameras and moved to computers, home-theater and appliances. I delivered excellent customer service by recommending solutions to fit customer's lifestyles while driving sales goals.
My eye for product placement and merchandising led to a two year, visual merchandising tenure as Project Team Specialist traveling the country to set up new stores and remodeling existing ones.
Following the opening of the high-end flagship store in San Antonio, I worked with a team of eight associates as a Personal Shopping Assistant in a highly focused strategy to appeal to a specific customer base as a unique selling proposition. I provided personalized service as a single-point-of-contact for shoppers throughout the entire sales process and maintained a customer relationship database.