Digital Marketer | Technologist | Freelancer | Nerd

Marc
Cunningham

 
Marc-Cunningham-Office-Headshot.jpg
 
 

Objective

Digital Marketing Technologist

I'm a digital marketing technologist with a passion for delivering exceptional customer service and using technology to improve our lives.

Whether you want to drive operational efficiencies in a business environment, or just find ways to enjoy the time at home, I can provide solutions to make technology simple, user-friendly and efficient.

 

Experience

Sirius Computer Solutions, Marketing Web SPecialist

June 2018 - Present

I am responsible for the overall management and growth of all Sirius websites, including microsites, and social sites.

Hulu, Viewer Experience Advocate

April 2018 - June 2018

I was the first point of contact for viewers and a critical brand ambassador. I was enthusiastic at addressing Hulu customers’ needs and ready to take on new challenges. I delivered world class customer service to our viewers regarding, signup, billing, and technical support via chat and phone.

I maintained net-promoter scores above 90% by quickly, and effectively resolving customer pain-points with empathy.

Giles-Parscale, digital marketing Strategist

May 2017 - December 2017

I was responsible for multiple clients digital marketing from research and planning to execution and measurement for SEO, SEM, paid and organic social media, and email marketing.

I successfully executed measurable campaigns using CRO, UTM tracking, list segmentation, and Google Analytics to target audiences and grow brand engagement.

Harris Media, Account Executive Intern

January 2015 - May 2015

My primary role was to produce content for social media so ads could be placed to promote awareness around brands and public personalities. This agency focuses on digital advertising for right-leaning politicians and organizations. I learned there are many elements to running a successful political advertising campaign and a pragmatic and detailed approach is necessary to succeed.

I created social media content to increase awareness and build engagement for clients and moderated social media communities to foster positive sentiment.

GSD&M, Account Strategy Intern

September 2014 - November 2014

This internship experience served as an hands-on lesson in account planning during my Senior year for my account planning course. I was responsible for gathering and analyzing industry competition and creating recommendations for our clients. 

I supported Senior Account Planners with secondary and primary research for various clients in the QSR, and retail industries. The research was communicated with my superiors, and other agency teams, through powerpoint decks, email newsletters, and POV's.


I collaborated on an Intern ad campaign for The Long Center.

GSD&M, IT Analyst Intern

January 2014 - September 2014

Solving technical problems comes naturally to me and I excelled in this position. What started as an internship developed into a temp position. I learned IT infrastructure and planning hands-on and supported daily operations to keep agency employees up and running. My organization and methodical operation was my key to success in the position.

Duties included responding to IT Help Desk tickets, provisioning computers, and maintaining network infrastructure.

Best Buy, Sales Lead & Visual Merchandising

November 2002 - March 2014

What started as my first part-time job when I was 16 became a twelve year career.

My passion, excitement and enjoyment for technology led me to a sales position that began with digital cameras and moved to computers, home-theater and appliances. I delivered excellent customer service by recommending solutions to fit customer's lifestyles while driving sales goals.

My eye for product placement and merchandising led to a two year, visual merchandising tenure as Project Team Specialist traveling the country to set up new stores and remodeling existing ones.

Following the opening of the high-end flagship store in San Antonio, I worked with a team of eight associates as a Personal Shopping Assistant in a highly focused strategy to appeal to a specific customer base as a unique selling proposition. I provided personalized service as a single-point-of-contact for shoppers throughout the entire sales process and maintained a customer relationship database.

Languages

Skills

Experience

 

Interest

Media

Film

Comics

IOT

A/V

Photography

Travel

 

 


Education

Digital Creative Institute, San Antonio

DIGITAL MARKETING FELLOW
Graduated December 2016

 

Texas State University, San MArcos

B.S. MASS COMMUNICATION - ADVERTISING
Graduated May 2015

 

SAN ANTONIO COLLEGE

A.A. LIBERAL ARTS
Graduated May 2015

CERTIFICATIONS

PROFESSIONAL SCRUM MASTER I

GOOGLE ANALYTICS INDIVIDUAL QUALIFICATION (GAIQ)

 

Contact

Email: MARC@MARCCUNNINGHAM.NET
Phone: 210 446 8776
Address: San Antonio, TX